relaywest.CAPABILITY OVERVIEW ENGINEERING & FIELD SERVICES
NATIONWIDE U.S. COVERAGE / FIELD & REMOTE SUPPORT
Every layer. Expertly delivered.
RelayWest Technology Services provides nationwide multi-vendor networking, server, storage, Windows 365, ClearPass and field support for technology vendors, systems integrators, managed service providers and enterprise IT teams. Led by Aurelio Dioval, with a background in enterprise networking, optical operations and infrastructure support.
01 / Multi-vendor networking
Deploy, configure and troubleshoot network devices across manufacturers. From a single switch to a mixed-vendor estate, we work with your hardware, operating systems and architecture.
Multi-vendor switches, routers, firewalls and wireless devices
LAN, WAN, VLAN, routing and network configuration
Circuit turn-up, fault isolation and connectivity testing
Hardware refreshes, firmware changes and migrations
HANDOVER & EVIDENCE
Configuration and port-change records · Connectivity validation and exception log · As-built notes and operational handover
02 / Optical troubleshooting
Help your remote engineering and vendor teams identify optical issues, verify the path and carry out the approved work with evidence from the site.
Optical alarm and power-level assessment
Fiber-path, port and patching verification
Approved optics, card and component replacement
DWDM transport troubleshooting and escalation support
HANDOVER & EVIDENCE
Alarm observations and available optical readings · Port and fiber-path documentation · Replacement records and escalation evidence
03 / Data center & smart hands
Turn a remote work order into a documented on-site result. We coordinate with your engineers, follow the agreed runbook and keep the details connected to the ticket.
Rack-and-stack and approved equipment installation
Console access and remote-engineer assistance
Cable, port, label and asset verification
Hardware replacements and visual site inspections
HANDOVER & EVIDENCE
Site photographs where permitted · Asset, serial and connection records · Completion notes with outstanding actions
04 / Servers & virtualization
Deploy and support physical servers and virtual infrastructure across manufacturers. Connect hardware, operating systems and virtualization into a documented environment your team can operate.
Server installation, firmware and hardware configuration
Windows Server and Linux installation and troubleshooting
Virtualization hosts, virtual machines and management setup
Server migrations, upgrades and hardware fault isolation
HANDOVER & EVIDENCE
Hardware, operating system and virtual machine inventory · Configuration records and agreed workload checks · Migration results and operational handover
05 / Storage & data platforms
Deploy, expand and troubleshoot storage systems across vendors. Align storage, host connectivity and access with your agreed design, capacity needs and application requirements.
SAN, NAS and storage array installation and configuration
Volumes, LUNs, file shares and approved access controls
Fibre Channel, iSCSI and host multipath connectivity
Capacity expansion, migrations and storage fault isolation
HANDOVER & EVIDENCE
Storage inventory, allocation and connection records · Host-access checks and agreed storage validation · Migration notes, exceptions and handover
06 / Cloud connectivity
Support the network paths between your users, sites and cloud environments. Work is coordinated with your cloud owners around agreed architecture and change controls.
Azure and AWS network connectivity troubleshooting
VPN, routing, DNS and reachability checks
Hybrid connection and circuit handoff validation
Network-side migration and incident support
HANDOVER & EVIDENCE
Connection-path and dependency notes · Test results and identified fault boundaries · Handover to your cloud or platform team
07 / Network security
Hands-on support for the network controls your security team has designed. Implement and verify approved changes with the access, review and rollback steps agreed in advance.
Firewall installation and approved policy changes
Site-to-site VPN and remote-access troubleshooting
Network segmentation and access validation
Firmware and device replacement coordination
HANDOVER & EVIDENCE
Approved change and configuration records · Access and traffic-path validation · Rollback status and operational exceptions
08 / ClearPass deployments
Deploy HPE Aruba Networking ClearPass to bring identity, device context and access policy together across a mixed-vendor network. Move from the agreed policy design through a pilot to rollout.
ClearPass Policy Manager installation and deployment planning
Wired and wireless 802.1X, RADIUS and TACACS+ configuration
Identity-source and certificate integration, roles and enforcement
Device profiling, guest access and onboarding workflows
HANDOVER & EVIDENCE
Authentication and enforcement policy matrix · Pilot results for agreed user and device scenarios · Deployment records, exception handling and admin handover
09 / Wireless & branch IT
Support branch openings, access point changes and distributed site refreshes with a repeatable process that works with your central network team.
Access point installation and controller coordination
SSID, authentication and connectivity checks
Branch router, switch and SD-WAN deployment
Site-readiness checks and issue documentation
HANDOVER & EVIDENCE
Device locations and installation records · Agreed wireless and branch acceptance tests · Site punch list and completion evidence
10 / Windows 365 deployments
Plan, deploy and support Windows 365 Cloud PCs. For Enterprise deployments, bring provisioning, Microsoft Entra identity and Intune management into one rollout with your IT team.
Cloud PC readiness, licensing and network requirement review
Provisioning policies, user groups and image configuration
Intune application, configuration and update deployment
User access, connectivity troubleshooting and rollout support
HANDOVER & EVIDENCE
Provisioning and management configuration records · Pilot validation for sign-in, apps and connectivity · User onboarding notes and administrator handover
11 / Workplace rollout
Coordinate the physical deployment and connectivity tasks behind a move, refresh or new office. Your IT team provides the approved endpoint standards and provisioning workflow.
Workstation, dock and peripheral setup
Device inventory and approved rollout assistance
Office move and desk-side connectivity checks
User handover and issue escalation to your IT team
HANDOVER & EVIDENCE
Deployment and asset checklist · Connectivity checks and user handover notes · Unresolved issues routed to the right owner
12 / Operations & maintenance
Add engineering capacity for planned changes, troubleshooting and ongoing delivery work. Each assignment has a defined owner, agreed window and clear acceptance criteria.
Maintenance window planning and runbook review
Scheduled upgrades and change execution
Incident triage and vendor escalation coordination
Recurring checks, documentation and engineering blocks
HANDOVER & EVIDENCE
Pre-change checks and execution timeline · Post-change tests and rollback outcome · Closeout report and remaining action owners
Ways to work together
A specialist assignment. Bring in support for a site visit, hardware replacement, troubleshooting session or maintenance window.
A complete project scope. Build a delivery plan for a network refresh, branch opening, migration or coordinated infrastructure change.
An extension of your team. Discuss scheduled engineering blocks for a project backlog, repeat site work or ongoing operational support.
Multi-vendor technology coverage
We support network devices, servers and storage across manufacturers, including mixed-vendor environments. The platforms below are examples; share your make, model and project scope.
Systems, virtualization & cloud: Windows Server, Linux, VMware, Hyper-V, Windows 365, Microsoft Azure, AWS.
Security, identity & optical: ClearPass, Microsoft Intune, Microsoft Entra ID, Fortinet, Palo Alto Networks, Check Point, Ciena, Infinera, ADVA, Nokia.
Delivery & acceptance
Define the outcome, prepare the change, execute together, validate and hand over. Agree the implementation plan, access, responsibilities, escalation route, rollback steps and acceptance criteria before work begins. Handover materials reflect the agreed scope and may include asset or port records, permitted site photographs, test evidence, exceptions and remaining action owners.
Coverage & availability
Washington-based, serving all 50 U.S. states, including Alaska and Hawaii. Nationwide field assignments and remote engineering support cover single-site projects and coordinated rollouts across multiple locations. On-site availability, travel arrangements, site access, after-hours windows, rates and commercial terms are agreed before work is scheduled.
Working under your brand
White-label delivery can be included, with customer introductions, communication rules, site protocols and reporting formats agreed in advance. RelayWest works alongside your project manager, remote engineers and vendor support to keep responsibilities and delivery records clear.
Contact & address
support@relaywest.com 1511 3rd Ave, Suite 1002 1136 Seattle, WA 98101, United States
On-site services take place at customer locations by arrangement.