INQUIRIES & CONVERSATIONS

Privacy notice.

Last updated: October 30, 2026.

Information you provide

The inquiry form collects your name, company, email address, optional phone number, requested service, project location, timing and the details you choose to share. Please do not submit passwords, access codes, sensitive customer records or confidential network configurations.

Relay website assistant

Relay is automated assistance, not a person. Before starting a chat, you are told that your messages and page activity will be shared. Once you start, the site stores your conversation, current page, activity times and any project details you submit. The owner can monitor active conversations, take over a chat and reply as the RelayWest team. A human response time is not guaranteed. We do not identify anonymous visitors unless they provide contact details.

When AI is enabled, relevant messages are sent to OpenAI to generate a response. The site requests that responses not be stored for later retrieval through the model API; the provider’s applicable processing and retention terms still apply. When AI is not connected or unavailable, Relay uses a clearly labeled service guide. Chat messages are also saved in this site’s database for follow-up.

How your request is used

Your information is saved so RelayWest can review the assignment, contact you about the work and coordinate a potential engagement. Submitting a form does not subscribe you to marketing messages, book services or confirm a quote. If you submit project details from chat, the conversation is linked to your inquiry.

Website inquiry notifications

Submitted project requests are saved in our owner inbox. When the email connection is active, Resend processes the contact information and project details you submit to deliver a notification to support@relaywest.com for review. Notifications do not subscribe you to marketing. Direct emails to support@relaywest.com are forwarded into our business mailbox hosted by Porkbun.

Project email

When automated reply email is connected, the site uses Resend to send project acknowledgements and process replies to those messages. Related email content, sender address and sending status are saved in the owner workspace. Routine replies may be generated by AI; matters that need a person are held for review. Attachments are not downloaded or processed by this assistant. Reply STOP to a project email to stop automated messages.

Storage and access

Inquiries, chat messages and related emails are stored in the site’s hosted database. Owner workspaces require the owner’s authenticated account. Hosting, authentication, AI and email providers may process information necessary to operate these features. A one-way hash of your network address, when available, is used to limit repeated submissions. Records remain available for project follow-up until removed; the chat access cookie expires after 24 hours, which does not delete the stored conversation.

Cookies and activity

This site does not add advertising trackers or third-party analytics. Starting a chat creates a functional, HTTP-only session cookie so you can return to the same conversation for 24 hours. Your page and recent activity are reported only for an opted-in chat while the chat is open and the tab is visible. A browser-session preference remembers a dismissed invitation. The hosting platform may use cookies for authentication and access controls.

Questions or deletion requests

Email support@relaywest.com or use the project inquiry form to request access, correction or deletion of information you submitted. Include the reference number if you have it. Requests may require identity verification.